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overview
CONTACT CENTER & BPO
If you’re looking for a sell on phone, telemarketing, or market research, no matter who your customers are or your unique needs, T-PLUS CORP’s call-out service is here to execute your strategies.
Strategies can be for business outreach (B2B), end consumer (B2C) outreach, or Market Research programs (Telemarketing, Telemarketing, etc.).
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Multi-Channel Customer Service
What is multi-channel support system?
Our company provides your business with a variety of ways to contact customers: from traditional methods via phone, text, email to modern methods such as OTT, social networks.
Don’t worry, whether your business is a large enterprise organization or a medium or small size, we can provide you with omnichannel customer care that perfectly suits your needs.
Services deployed on the Contact Center system of T-Plus
– Customer service by phone: Integrated 1800/1900 hotline number, call recording, free internal calls, multiple calls in and out at the same time, automatic greeting broadcast, smart call navigation, …
– Customer support service via livechat or email:
- Email: Send customer service emails, debt reminder emails, promotional emails, etc.
- SMS: send customer service messages, work progress messages, advertising messages, etc.
- Facebook: create chatbox messages, send bulk messages, reply to messages, …
- Zalo Oa: create automatic messages, send advertising messages, reply to messages, …
– Technical support service / helpdesk
– Order taking service
– Follow-up services
We are committed to providing you with the best services at a reasonable cost and high success efficiency.
TELEMARKETING
Telemarketing also known as Telemarketing is not limited to contacting customers or potential customers.
Telemarketing has many approaches to identify goals and reach many potential customers for businesses. At T-PLUS CORP, we specialize in high-performance B2B telemarketing campaigns, such as lead generation and appointment settings. We create new opportunities for your business. This allows your business to reach more potential customers, bringing more benefits to your business.
At T-PLUS CORP
We have:
– Well-trained and experienced telemarketing team.
– Provide a flexible telemarketing team in terms of quantity.
– Save cost and time in recruiting and training employees for businesses.
For Businesses
Coming to T-PLUS CORP’s Telemarketing team, what will your business get?
– Find new customers or create interest in your products, services or brand by providing information directly to customers.
– Create a data source for the telesales team of the Enterprise, instead of the Enterprise having to buy the data itself.
– Promote telemarketing campaigns.
– Reduce training costs.
– The services, products and brands of the Enterprise are presented in the most professional and complete way to customers.
– Generate more potential customers for the Business.
TELESALES
In the era of strong digital transformation, the demand for Customer Care, Outsourcing Telesales, Call Center of businesses, shops, business households, etc. is growing exponentially.
So what are the benefits that Telesales Outsourcing service brings to your Business?
Let’s find out more with T-PLUS CORP!
What is Telsales?
The Importance of the Telesale Team
Coming to T-PLUS CORP's Telesales Outsourcing Service, your business will get:
Survey/ Market Research
What is market research?
It is the systematic process of collecting and analyzing data on issues related to the marketing activities, goods, services and other activities of the business.
What is the role of market research?
Market research helps businesses have the necessary information and answers to support decision making, reduce business risks and optimize opportunities.
T-PLUS CORP always understands your concerns and concerns in the long-term construction & development process. So please give us the opportunity to accompany you to introduce many modern research methods using digital tools to reduce time and reduce costs for customers.
T-PLUS CORP provides market research services according to customers’ requirements including B2B business research, B2C consumer research, retail channel survey and consulting and evaluation services.
Input and Data classification
Data digitization
Is the process of converting traditional data forms such as handwriting, printouts, images, sounds, etc. with various formats into digital information in order to create open databases. Easily search, exchange and share.
Advantages of digital data services?
– Provide total digitization services including: equipment, people, software, processes.
– Accuracy of digitized documents up to 99.99%.
– Digitize many types of documents, including documents, books, movies, photos, artifacts, drawings, maps, etc.
– Time and cost savings for customers thanks to the digitization process, and intelligent, high-precision digitizing technologies.
Benefits of using data digitization services
– Save space: reduce the area and space for document storage.
– Permanently store data and information of the unit.
– Cost saving: saving cost of document management (HR, printing, management, …).
– Easy sharing: quickly and efficiently retrieve, search, and share information anywhere, anytime.
– Improve work efficiency: solve jobs quickly, accurately and instantly based on data that is available 24/7.
– Information security: data is digitized and decentralized in detail to avoid loss, damage, or loss during use.